What does a support bundle contain?

• A. Configuration files, log files, core dumps
• B. Database backup
• C. User preferences
• D. Crash reports

Answer: (A)

A support bundle is a diagnostic package that captures the system’s configuration, event history, and crash data so engineers can reproduce and fix issues. Including configuration files shows how the device is set up, while log files reveal what happened over time and in what order. Core dumps provide a snapshot of memory at the moment of a crash, which is crucial for pinpointing exactly where things went wrong. Together, these elements give a complete picture of the system state and the sequence of events leading to a problem, making it much easier for support to diagnose and resolve it.

Database backups aren’t typically part of a support bundle because bundles focus on diagnosing issues rather than recovering data, and they can be large and contain sensitive information. User preferences aren’t singled out as a bundle component, since they’re often embedded in configuration data. Crash reports alone don’t offer the full context—logs show the events, and core dumps reveal the crash’s memory state—so the combination of configuration files, logs, and core dumps is the most informative set for troubleshooting.